FAQs

 

Ordering

 

How do I order from Enter Gallery?

 

As you browse our site, choose the art you love and click the button to add to your basket. You can then choose to continue browsing or checkout. Your basket can always be found at the top right of your page. Simply click and follow the instructions to checkout.

What forms of payment are available?


We accept the following payment options:

  • Visa Debit, Visa Electron, Visa 
  • Mastercard, Debit Mastercard, Maestro
  • American Express
  • Paypal
  • Google Pay
  • Apple Pay
  • Own Art interest free* loans

Payment by bank transfer can also be arranged - please open a Live Chat in the bottom right-hand corner of this page and ask for details (please include your contact details).

Delivery

 

Is delivery free for everything at entergallery.com?

 

We offer FREE DELIVERY for all unframed items worldwide, plus framed items delivered within the UK. If you live outside the UK and would like to purchase a framed artwork, then a shipping charge will be applied at the checkout.

Please see below for other exceptions, where a delivery charge may apply.

For more information please see our delivery page.

Occasions where you might experience a delivery charge:

  • If the price you have paid is changed for any reason after your online order is complete.
  • If additional items are added to your order after your online checkout is complete.


    How do you pack the artwork?


    All unframed prints are hand rolled in craft paper and shipped in our ridged postal tubes.

    For framed artworks, the corners of the frame are protected by using foam covers, the whole piece is then encased in bubble wrap and delivered by a specialist courier. See our delivery page for more information.

     

    How long will it take for my order to arrive?


    Please see our delivery page for full details

    How can I track my order?


    Our customer service team will keep you up to date via email, including sending out a shipping confirmation and tracking numbers.

     

    What is entergallery.com's returns policy?


    In accordance with the European Distance Selling Directive, items purchased from entergallery.com, by customers within the European Union, can be returned within 14 days of receipt of the goods and must be received in 100% re-saleable condition. You will be required to pay return postage.
    Please Note: The European Distance Selling Directive excludes items that that are hand-made to order, such as artwork that has been custom framed, these therefore cannot be returned unless faulty.

     

    What happens if my item is damaged?


    Customers must contact us within 3 working days of receipt of the damaged goods to be eligible for replacement or refund, please email orders@entergallery.com and include a contact telephone number. We will then contact you with the full details about the refund or replacement procedure.


    We would advise, if there is any damage to the outside of the packaging, for the customer to refuse delivery of the package (as stated on the label).
    If your item does arrive damaged please keep the piece in the original packing to be able to send it back to us.

     

    Our art collection

     

    Does entergallery.com offer a framing service?


    Yes, customers can purchase a variety of framing options with many of the prints on our website. If your chosen print has a framing option, you’ll see the choices available next to the product. Please see our Framing section for more details.  


    I want to arrange framing myself, how accurate are your sizes?


    Although we try to make the picture sizes on our website as accurate as possible, we always advise waiting until you receive your print before arranging any framing. Please do not give the sizes on our website to your framer, instead arrange for them to measure the print when it arrives. 

    Do your limited edition prints come with a COA?


    A COA is a certificate of authenticity, this is usually produced by either the artist or the publisher. As works from our site come from a variety of artists and publishers not all of them come with COA, if however a COA is provided, it will be included with your piece.

     

    What is a Limited Edition or an Open Edition?


    A limited edition artwork, is where only a set limited number are produced. The edition size tells you how many works were produced, this is typically featured on the artwork.

    With an open edition there is no set limit to the number of reproductions produced and therefore no number is added to the artwork, however, it is possible for an open edition to only be produced for a set period of time, thus making it more collectable. 

     

    General

     

    I am looking for something not listed on your site?


    If you are looking for something in particular by an artist listed on our site and can’t find it please message us at the bottom right of this page and include your contact details. We will do our best to locate the item and let you know if it is available.

     

    What does entergallery.com do with my personal information?


    entergallery.com has a strict policy of not releasing any personal information to outside companies.  The only exceptions are our order processing and payment systems, such as Shopify, Hubspot, Paypal and Hitachi Capital Finance. The information you provide is used to process your order payment. Customer information is also used to improve the user experience on our website and to keep customers informed by us about Enter Gallery and the art world. Please see our Privacy Policy for further details.

    How can I keep up to date with what’s going on at entergallery.com?


    Sign up to our email newsletter and you will be the first to hear about:

    Exclusive events
    Hot new releases
    Offers & promotions
    New and emerging artists


    At entergallery.com we pride ourselves on being the leading destination for art online, and our exciting newsletters will keep you up to date with what's new in the art world.

     

    Is it possible to add to a current order?

     

    Yes, you can add to your order but you will need to call our customer service team on +44(0)1273 724829 to do this. For security reasons we do not keep any credit card details so please have your payment details on hand when you call.


    Alternatively, you can place a new order through the website and if you would like both orders to be sent together, please contact our customer service team by emailing orders@entergallery.com and we will do our best to arrange this.

     

    How do I become an artist at entergallery.com?


    You can submit your work for our Artist Liaison Team to view at hello@entergallery.com. Please include a brief description of yourself (no more than 50 words), a link to your website & social media and attach up to three jpgs of your work. If you are successful our artist liaison will be in touch with you.
    PLEASE NOTE:
     due to the large number of submissions we receive we cannot reply to all submissions. 

     

    Selling Your Personal Art Collection

     

    Can I sell art I already own, through Enter Gallery?


    Yes, we do offer a service where we could find a new home for your current art collection. However, this is currently only available for high profile collectable, contemporary artists, such as Banksy, Damien Hirst or Peter Blake.

     

    How does it work?


    You can find out more at our 'Sell Your Art' page. Call our curation team: +44 (0)1273 724829 and we can discuss whether we are happy to take on your artwork and what the next step is, including our commission structure. Your artwork will then be featured at entergallery.com or presented in our gallery. 

     

    What happens when the artwork is sold?


    If someone purchases your artwork, we will contact you. If we already have the work in our possession, we will arrange delivery to its new home or if the piece is still with you, we will arrange collection with you. Once final quality checks are complete and we are happy that the artwork is as described, we will transfer the agreed amount via bank transfer within 14 days of confirmation. Your piece is shipped by us directly to the buyer of your art. Your piece will be fully insured whilst it is in our possession.

     

    What commission rate does Enter Gallery take?


    Our commission rate is between 15 - 20% depending on the price of the art you want to sell. Our rates are as follows: a piece that is sold between £750 - £4999 would have a commission rate of 20% and anything above would be at a rate of 15%.

     

    How long will the process take?


    This will depend on whether the artwork is in our possession at the time of sale. However, we aim to complete this type of sale and for the seller to receive their funds within 4 weeks.  

     

    If you didn't find the answer to your question on this page, please message us at the bottom right of this page and we will respond to you personally.