Delivery

DELIVERY

We provide FREE WORLDWIDE DELIVERY for unframed artworks* ordered online here at www.entergallery.com

Delivery is also FREE for framed artworks within the UK (when ordered at our website).

If you live outside the UK and wish to buy framed artworks (and *selected, large or '3D' items, such as sculptures or prints that cannot be rolled) then an additional shipping cost will apply. This cost will depend on your country and the size of the artwork. Full details are provided at checkout, before payment.

†Please note: Delivery charges apply for orders placed at our Brighton gallery, your Art Advisor will provide full details.

How long will I be waiting for my art?

Please expect the following despatch times for your artwork:

(Faster shipped items have ‘EXPRESS DESPATCH’ under the ‘Add to Cart’ button, otherwise they will be Regular Despatch)

Unframed Items
Marked ‘Express Despatch’ – 2 to 3 days
Regular Despatch unframed items – 2 to 3 weeks

Framed Artwork
Marked ‘Express Despatch’ – 2 to 10 days
Regular Despatch framed artwork – 2 to 6 weeks

    If your order takes more than 7 days to despatch, we will keep you regularly updated by email. On rare occasions where despatch times are longer than those above, we’ll let you know when viewing your artwork or update you about your order by email.

    Framed artworks are delivered at a convenient time, either by our in-house Enter Gallery Delivery Service or via a specialist courier, both are highly-experienced in safely delivering art.

    Christmas Delivery Dates - 2024

    Delivery times can vary depending on the artwork you order. Our Express Despatch collection features prints we currently hold in stock and therefore can ship to you faster than Regular Despatch prints which need to be ordered from the artist.  

    Here are the deadlines we recommend for getting your art in time for Christmas… 

     

    Within the UK  

    Unframed Items:

    Regular Despatch (not in stock) – 12th December 
    Express Despatch (in stock) - 19th December 

    With Framing (Up to 70 x 50cm) 12    th December 
    With Framing (Over 70 x 50cm) 28th November 

      

    Europe, USA & Canada  

    Unframed Items: 

    Regular Despatch (not in stock) - 12th December 
    Express Despatch (in stock) - 19th December  

    With Framing: 12th December 

     

    Rest of the World  

    Unframed Items:  

    Regular Despatch (not in stock) - 26th November  
    Express Despatch (in stock) - 4th December  

     
    With Framing – 26th November  

     
    Shipping can vary depending on the artwork you are ordering so after these dates we may still be able to make it happen before Christmas! Get in touch (+44) 1273 724829 

    Our Art Advisors are here to answer any queries on custom-framing and which options work best for your specific artworks. Read more about the types of custom framing we offer, or have a chat on +44 (0)1273 724829.

    Typical delivery times post-despatch:

    Once your art has departed Enter Gallery, expect the following delivery times depending on your particular courier and country:

    • UK – 1 - 2 days, via Royal Mail or a UK courier service.
    • Europe – Allow for 5 - 10 days for Air Mail within the EU.
    • Worldwide – Expect delivery within 10 to 14 days.

    Delivery Cost Guide for Framed Art

    Here is a handy guide to our range of standard shipping charges for framed art at our website. These charges are per order, regardless of the number of artworks (some larger artworks may have special rates, full details will appear in the checkout, before payment):

    • UK - Free
    • EU - £55 to £120
    • USA and Canada - £105 to £250
    • Rest of the World - £150 to £405

    Other Delivery Charges

    Deliveries outside the UK may be subject to import duties & tax, payable on delivery. We have no control over these charges and cannot predict their amount.

    There are some other circumstances where your order can incur delivery charges:

    • Your order is placed at our Brighton gallery (delivery charges then apply)
    • If a delivery is returned to us as undelivered, we reserve the right to charge for any additional delivery
    • Additional items are added after the checkout

    • If the total value of your order is changed for any reason, after completing checkout

    Shipping to within the EU - Receive 10% Cashback!

    For deliveries within the EU, please note the prices on our website do not include local taxes and your order may be subject to import duties & tax, payable on delivery. We have no control over these charges and cannot predict their amount.

    To lessen the impact of these charges we are currently offering 10% Cashback for all orders over £200 shipped within the EU (cashback excludes any shipping costs). Your cashback will be refunded shortly after you order (unfortunately we are unable to apply the discount before ordering). You will also receive an email confirming the refund.

    See our Cashback Within The EU page for full details.

    Wondering when your art will be arriving? Message us, at the bottom right of this page and we’ll get right back to you with an estimated delivery date. 

    How will your order be packaged?

    In case you’re wondering how we keep your artwork in tip-top condition, here is how we package your precious cargo:

    • Unframed prints: Hand-rolled in craft paper and shipped in our sturdy postal tubes to ensure full protection en route. Most unframed prints will be sent in these tubes, however certain artworks will require flat packing. In this instance, the artwork will be packed with flat card to ensure it is not bent in transit.
    • Framed items: All framed pieces are carefully enclosed in bubble wrap, with added foam corners for extra protection. An Enter Gallery delivery driver, or a specialist courier service, will hand-deliver your piece. Rest assured, both are experts in the safe handling of artwork.

    What am I supposed to do with your packaging?

    We understand that packaging is a real pain, both to our precious planet and to the amount of space we have in our bins. While we can’t avoid using packaging, we do prioritise recycling and reusing it wherever possible.

    As part of our sustainable gallery initiative, we offer gift vouchers to customers willing to return packaging to us at Enter Gallery in Brighton. We’ll hand over a £10 Enter Gallery gift voucher for the packaging of one artwork, or £25 for the packaging of multiple artworks

     
    For further details about delivery please see our Terms & Conditions or FAQ's