Enter Gallery High Street Gallery Terms and Conditions

Please note: These terms and conditions only apply to purchases made in our high street galleries, such as Enter Gallery, Brighton or purchases at art fairs and other in-person events. If you are purchasing from us online (or other forms of distance selling), please view our online terms and conditions.

Exchanged Goods
Enter Gallery is happy to offer an exchange / credit note for items, provided that:

Goods are returned within a reasonable time. Goods are received in the same condition as when they left the gallery. In both cases a valid Sales Receipt must be produced.
Any cost of returning items is to be covered by the customer.
PLEASE NOTE: We are not able to offer cash refunds under these circumstances.
We also cannot offer exchanges / credit notes for goods tailor-made to personal requirements, such as hand-crafted framing.

Refunds- Refunds will only be provided if:
Goods are found to be faulty. (Except where a fault was specified at the time of purchase). Goods ordered are unavailable. Goods provided are different to those on the original order.

We must be made aware of any faults within a reasonable time.

Under such circumstances refunds will be made in the same way as the original payment.

If you purchase items using the Own Art Scheme and cancel your credit agreement for whatever reason, you must immediately arrange alternative payment for any items purchased under the scheme. Cancellation of your agreement does not constitute an entitlement to a refund.

Your statutory rights are not affected.

Minimum 50% deposit. All deposits are non-refundable, and any outstanding balance must be paid in full before any ordered item is despatched.

Delivery of Goods
Goods will be delivered as quickly as possible, with the vast majority within 30 days, however by accepting these terms it is agreed that delivery may take up to 8 weeks. On the rare occasion of a delivery taking more than 8 weeks this will be agreed with you when placing your order.

Items despatched outside the UK
Orders delivered outside the UK may be subject to local import duties or taxes. Please note these additional costs are outside our control and are payable by the customer to the local organisation concerned. We accept no liability for failure to comply with any local laws or regulations.

Anti-Money Laundering Compliance
To comply with Anti-Money Laundering Legislation, when required, we are legally obliged to carry out checks using personal information provided by you and request further information if necessary. We will inform you whenever these checks are carried out, however consent is not required to do so. For more details on how we use your data, please see our Privacy Policy

This policy applies only to goods purchased at our high street galleries. For goods purchased from Enter Gallery online please refer to the terms and conditions on our website or other online source where the goods were purchased.

Enter Gallery makes every effort to contact customers using the details left at the time of order. If, however an item is not collected within 12 months of the order date, the item will be donated to charity.

Account Sale Strictly 30 Days Net

Prices are inclusive of VAT (where applicable). If you require a VAT / Tax Invoice, please ask our gallery staff or email us, quoting the name the order was placed in and your order number at hello@entergallery.com.

Contacting Us
To contact us with enquiries, feedback or complaints, please e-mail hello@entergallery.com or contact our Customer Services team by telephone: +44(0)1273 724829 on Monday to Friday 9am-5.30pm, or by post to Enter Gallery, 13 Bond Street, Brighton, BN1 1RD, UK. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

Privacy Policy
We are committed to protecting your privacy. Please view our Privacy Policy

Enter Gallery is a brand owned and operated by Archer Publications Limited, a company registered in England.