Enter Gallery High Street Gallery Terms and Conditions
Please note: These terms and conditions only apply to purchases made in our high street galleries, such as Enter Gallery, Brighton or purchases at art fairs and other in-person events. If you are purchasing from us online (or other forms of distance selling), please view our online terms and conditions.
Enter Gallery is happy to offer an exchange / credit note for items, provided that:
Refunds- Refunds will only be provided if:
Goods are found to be faulty. (Except where a fault was specified at the time of purchase). Goods ordered are unavailable. Goods provided are different to those on the original order.
We must be made aware of any faults within a reasonable time.
Under such circumstances refunds will be made in the same way as the original payment.
If you purchase items using the Own Art Scheme and cancel your credit agreement for whatever reason, you must immediately arrange alternative payment for any items purchased under the scheme. Cancellation of your agreement does not constitute an entitlement to a refund.
Your statutory rights are not affected.
Minimum 50% deposit. All deposits are non-refundable, and any outstanding balance must be paid in full before any ordered item is despatched.
Delivery of Goods
Goods will be delivered as quickly as possible, with the vast majority within 30 days, however by accepting these terms it is agreed that delivery may take up to 8 weeks. On the rare occasion of a delivery taking more than 8 weeks this will be agreed with you when placing your order.
Items despatched outside the UK
Orders delivered outside the UK may be subject to local import duties or taxes. Please note these additional costs are outside our control and are payable by the customer to the local organisation concerned. We accept no liability for failure to comply with any local laws or regulations.
Anti-Money Laundering Compliance
This policy applies only to goods purchased at our high street galleries. For goods purchased from Enter Gallery online please refer to the terms and conditions on our website or other online source where the goods were purchased.
ITEMS ORDERED NOT COLLECTED-
Enter Gallery makes every effort to contact customers using the details left at the time of order. If, however an item is not collected within 12 months of the order date, the item will be donated to charity.
Account Sale Strictly 30 Days Net
Prices are inclusive of VAT (where applicable). If you require a VAT / Tax Invoice, please ask our gallery staff or email us, quoting the name the order was placed in and your order number at firstname.lastname@example.org.
To contact us with enquiries, feedback or complaints, please e-mail email@example.com or contact our Customer Services team by telephone: +44(0)1273 724829 on Monday to Friday 9am-5.30pm, or by post to Enter Gallery, 13 Bond Street, Brighton, BN1 1RD, UK. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
Enter Gallery is a brand owned and operated by Archer Publications Limited, a company registered in England.